Return and Refund Policy
Thank you for shopping at mooti.store, your trusted destination for quality Accessories for men and women. We strive for complete customer satisfaction and have therefore established a clear return and refund policy for a smooth process.
30 day return period
You may return your purchase within 30 days of receipt. To be eligible for a return, your items must be unworn, unused, and in their original packaging with the receipt included.
Request a return
For a return request, please contact us at contact@mooti.store. After approval, you will receive a return label and further instructions. Returns without prior approval will not be processed.
Return labels
- For defective items: Use the return label provided (at our expense).
- In case of return due to regret: Use the enclosed return label (shipping costs at your expense).
Returns Policy
We only accept returns of items that are unworn, unused and in their original condition.
Refund and exchange options
- Refund: After inspection of the return, you will receive a notification of approval. If approved, the amount will be refunded to your original payment method. The processing time for refunds can take up to 10 days.
- Exchanges: We only offer exchanges for defective or damaged items. Please contact us for this.
No restocking or refund fees
We do not charge extra costs for returns, unless it is a return due to regret (in which case shipping costs are at your expense).
Damaged or incorrect items
Did you receive a damaged or incorrect item? Please let us know immediately via contact@mooti.store so we can help you with a replacement or refund.
Do you have any questions? Our team is ready to help you by email or at our office address.
Contact details
Website name: mooti.store
Contact page: Contact us
Email: contact@mooti.store
Phone: +1 (579) 679 6658
Address: 386 rue lulli, Laval, QC, H7N 5N7, Canada
Our customer service team is available Mon - Fri (9:00 am - 5:00 pm) GMT-05:00
We will respond within 24 hours on working days.