Refund policy

Return & Refund Policy

At mooti, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help.

Returns

  • You have 30 days from the date of delivery to request a return.

  • To be eligible, items must be:

    • In the same condition as received

    • Unworn or unused

    • With tags attached

    • In the original packaging

  • A receipt or proof of purchase is required.

To start a return, email us at contact@mooti.store

If your return is approved:

  • We will send you the return delivery address by email.

  • Customers are responsible for paying the return shipping costs.

  • Items sent back without prior approval will not be accepted.

Damages & Issues

Please check your order upon arrival. If an item is defective, damaged, or you receive the wrong item, contact us right away so we can make it right.

Non-Returnable Items

  • ON SALE items 

  • Gift Cards

Exchanges

The quickest way to exchange is to return your item. Once your return is approved, place a new order for the replacement item.

Refunds

  • Once we receive and inspect your return, we’ll notify you if it has been approved.

  • If approved, refunds will be issued to your original payment method within 10 business days.

  • Please note: banks and credit card companies may take additional time to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at contact@mooti.store