Order Cancellation Policy
Order Cancellation Policy
At mooti! We strive to process orders quickly and efficiently. Please review our order cancellation policy below.
1. Cancellation Before Shipping
- Orders can be canceled free of charge if the cancellation request is made before the item has been shipped.
- To request a cancellation, please contact us immediately at contact@mooti.store
2. Cancellation After Shipping
Once an order has been shipped, cancellations are no longer possible. However, you can initiate a return after receiving the item by following our Return Policy.
3. Refund for Canceled Orders
Approved cancellations will be refunded to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
4. How to Cancel Your Order
To cancel your order, contact us with your order details (order number and email) as soon as possible.
- Contact Form: https://mooti.store/pages/contact
- Email: contact@mooti.store
- Text Message (within Canada only): +1 (579) 679 6658
- Customer Service: Mon - Fri (9:00 am - 5:00 pm) EST
- Address: 386 rue lulli, laval, QC, H7N 5N7, Canada
- Response time: Average response time: within 24 hours
Thank you for shopping with mooti. We value your trust and look forward to serving you.