Order Cancellation Policy

Order Cancellation Policy

At mooti! We strive to process orders quickly and efficiently. Please review our order cancellation policy below.


1. Cancellation Before Shipping

  • Orders can be canceled free of charge if the cancellation request is made before the item has been shipped.
  • To request a cancellation, please contact us immediately at contact@mooti.store

2. Cancellation After Shipping

Once an order has been shipped, cancellations are no longer possible. However, you can initiate a return after receiving the item by following our Return Policy.


3. Refund for Canceled Orders

Approved cancellations will be refunded to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.


4. How to Cancel Your Order

To cancel your order, contact us with your order details (order number and email) as soon as possible.

Contact Form: https://mooti.store/pages/contact

Email: contact@mooti.store

Customer Service: Monday - Saturday (9:00 am - 5:00 pm)


Thank you for shopping with mooti. We value your trust and look forward to serving you.