Payment Policy

Payment Policy

Welcome to mooti! We are committed to providing a seamless shopping experience for our customers. Please read our Payment Policy carefully to understand our terms and conditions related to payments. By making a purchase, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Diners Club, Interac, Shop Pay

All payments are processed securely, and your financial information is protected in accordance with industry standards.

2. Currency

All transactions are processed in the Currency of the customer's country location, unless otherwise specified. Exchange rates and fees for international transactions may apply, depending on your bank or card provider.

3. Payment Timing

Payment must be completed at the time of purchase. Orders will not be processed until payment has been successfully authorized and verified.

4. Payment Security

We prioritize your security. Our payment gateway uses SSL encryption to ensure your payment details are protected. We do not store sensitive payment information on our servers.

5. Failed or Declined Payments

If your payment is declined, please check with your bank or card provider to resolve the issue. We recommend confirming that your payment details are entered correctly before reattempting the transaction.

6. Refunds and Chargebacks

Refunds will be processed in accordance with our [Refund Policy]. Chargebacks may result in restrictions on your account, including suspension of purchasing privileges, while the issue is reviewed.

7. Taxes and Duties

Applicable taxes, including VAT or sales tax, will be calculated and displayed during checkout. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

8. Contact Us

For questions or concerns regarding payments, please contact us at:  

  • Contact Form: https://mooti.store/pages/contact
  • Email: contact@mooti.store
  • Text Message (within Canada only): +1 (579) 679 6658
  • Customer Service: Mon - Fri (9:00 am - 5:00 pm) EST
  • Address: 386 rue lulli, laval, QC, H7N 5N7, Canada
  • Response time:  Average response time: within 24 hours

Thank you for shopping with mooti. We value your trust and look forward to serving you.